Privacy Policy

1. Information We Collect

Information you provide directly when booking or contacting us:

• Full name
• Phone number
• Email address
• Pickup and drop-off addresses
• Service type, move details, and preferred date and time
• Messages, notes, or special instructions submitted via our booking form or chat

Information collected automatically when you visit our website:

• IP address, browser type, and device information
• Pages visited, time on site, and referring URL
• Cookies and similar session technologies

2. How We Use Your Information

We use your information to:

• Schedule, coordinate, and fulfill your moving or junk removal service
• Provide quotes and respond to inquiries
• Confirm bookings and send job-related updates via SMS and email
• Process your deposit payment securely via Stripe
• Follow up after your service to ensure satisfaction
• Improve the performance and usability of our website

SMS Communications

By providing your phone number, you consent to receive SMS messages related to your booking — including confirmation, crew dispatch, and scheduling updates. Standard message and data rates may apply. You can opt out at any time by replying STOP.

Payment Processing

We use Stripe to process card payments. AJ Moving Help LLC does not store, see, or have access to your full card number, CVV, or other sensitive payment credentials. All card data is collected and handled directly by Stripe, which is certified PCI-DSS Level 1 compliant. See stripe.com/privacy for details.

3. Sharing Your Information

We do not sell your personal information. We may share it only with the service providers necessary to operate our business:

• Stripe — deposit and payment processing
• Supabase — secure booking database and authentication
• Cloudflare / Render — website hosting and infrastructure
• SMS providers — booking confirmation and crew notifications
• Google Maps — address validation and distance estimation

Each provider operates under its own privacy and data protection policies. We do not share your personal data with advertisers, data brokers, or unrelated third parties.

4. Cookies & Tracking

Our website uses cookies and similar technologies for:

• Session management and site functionality
• Analytics to understand how visitors use the site
• Remarketing to show relevant ads to past visitors (where enabled)

You can disable or limit cookies in your browser settings. Doing so may affect some site features but will not prevent you from booking services.

5. Data Retention

We retain booking and contact information for as long as necessary to provide services, resolve any disputes, and comply with legal obligations. If you request deletion of your data, we will honor that request within a reasonable timeframe, except where retention is required by law.

6. Data Security

We use HTTPS encryption for all web traffic, access controls on internal systems, and rely on industry-standard secure infrastructure providers. While we take these precautions seriously, no system can guarantee absolute protection against all unauthorized access. We will notify affected customers promptly in the event of a data breach that involves their personal information.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of SMS communications at any time by replying STOP

To submit any of these requests, email us at [email protected] with the subject line "Privacy Request."

8. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

9. Third-Party Links

Our website may contain links to external sites (Facebook, Instagram, Google). We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

10. Updates to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website or services after an update constitutes your acceptance of the revised policy.