Terms of Service

1. Services Provided

AJ Moving Help LLC is a moving labor and coordination company operating in Orlando and Central Florida. Services include:

• Full-service local moving (crew + truck)
• Labor-only loading and unloading (customer provides truck or container)
• In-home furniture moving and rearranging
• Packing and unpacking assistance
• Student moves
• Junk removal and haul-away

Services are available 7 days a week, 7 AM–9 PM. Same-day and short-notice bookings are accepted based on availability.

2. Transportation

For full-service local moves and junk removal, AJ Moving Help LLC provides its own truck. For labor-only jobs, the customer is responsible for providing an appropriate rental truck, PODS container, or other transport vehicle.

When a rental truck is used by the company, available protection coverage is provided by the rental provider. AJ Moving Help LLC is not a party to that coverage agreement.

3. Customer Responsibilities

Customers agree to:

• Provide accurate and complete move details at the time of booking
• Disclose all heavy or specialty items (pianos, gun safes, appliances over 300 lbs, etc.) in advance
• Ensure all items are packed and ready to move unless packing service was booked
• Ensure safe, accessible working conditions and available parking at both locations
• Be present or have an authorized adult representative on-site throughout the job

Failure to disclose accurate information may result in:

• Additional time charges for undisclosed items or access issues
• Delays to the scheduled start time
• Refusal of service if conditions are unsafe or materially different from what was booked

4. Care of Property

AJ Moving Help LLC takes reasonable care in handling all items. Due to the nature of moving services, the customer acknowledges that:

• Minor wear (light scratches, scuffs) can occur during normal moving operations
• Improper packing by the customer increases the risk of damage to packed contents
• Pre-existing damage is not the responsibility of AJ Moving Help LLC

Our total liability for any claim arising from services shall not exceed the total amount paid for that specific job.

5. Damage Claims

To file a damage claim, all of the following are required:

• Report within 24 hours of service completion
• Photos of the damaged item(s)
• Written description of the damage and how it occurred
• Submitted to [email protected]

Claims submitted after 24 hours or without supporting documentation may not be accepted. All valid claims will be reviewed in good faith and resolved as fairly as possible.

6. Payment Terms

• Services are billed at the hourly rate confirmed at the time of booking
• A 2-hour minimum applies to all jobs
• Time begins upon crew arrival and ends upon job completion, billed to the quarter-hour
• No travel fees or hidden add-ons. The flat $100 truck fee on full-service moves covers the truck, fuel, and typical local drive time; unusually long routes may add a mileage and fuel adjustment, shown on the booking form before you book
• A $100 deposit is required to confirm all bookings. The deposit covers the $100 truck fee on full-service moves and is credited toward your final balance on labor-only jobs — it is not an additional fee.
• The remaining balance is due upon job completion
• The deposit is paid by card (Visa, Mastercard, American Express) or Apple Pay — a small card processing fee applies
• The remaining balance may be paid by Visa, Mastercard, American Express, or Apple Pay (a small card processing fee applies), or by Venmo or cash with no fee
• Additional charges may apply for: stairs or elevator waits, long carries (over 75 ft), undisclosed specialty items, or scope changes requested during the job

7. Cancellations & Rescheduling

• Cancellations require at least 24 hours' notice prior to the scheduled start time
• Cancellations with sufficient notice will receive a full deposit refund
• Same-day cancellations (less than 24 hours' notice) may result in forfeiture of the deposit
• Rescheduling is subject to crew availability and must be requested as early as possible

To cancel or reschedule, call or text us at (321) 306-2903 as soon as possible.

8. Delays & Uncontrollable Factors

AJ Moving Help LLC is not responsible for delays caused by:

• Traffic or road conditions
• Severe weather
• Building restrictions, elevator access, or HOA rules
• Customer unreadiness or access issues

We will contact you promptly if we anticipate a significant delay.

9. Refusal of Service

We reserve the right to refuse or stop service if:

• Working conditions are unsafe for the crew
• Specialty items were not disclosed at booking and present a safety or logistics problem
• The actual job scope significantly differs from what was booked
• The customer or an authorized representative is not present on-site

10. Authorization

By booking services, you authorize AJ Moving Help LLC to:

• Charge for all services rendered at the agreed rate
• Charge for additional time or services requested during the job
• Charge the deposit at the time of booking confirmation

11. Chargebacks & Disputes

By booking services, you agree to:

• Contact AJ Moving Help LLC directly to resolve any service concerns before initiating a chargeback or payment dispute
• Allow us a reasonable opportunity (3 business days) to respond and resolve the issue

We are committed to resolving all concerns professionally. Reach us at (321) 306-2903 or [email protected].

12. Limitation of Liability

To the fullest extent permitted by applicable law:

• Our total liability is limited to the amount paid for the specific job giving rise to the claim
• AJ Moving Help LLC is not liable for indirect, consequential, or incidental damages
• AJ Moving Help LLC is not liable for delays or losses outside of our reasonable control

This limitation does not apply in cases of gross negligence or willful misconduct by AJ Moving Help LLC or its crew members.

13. Prohibited Items

AJ Moving Help LLC will not transport or handle:

• Live animals or plants being transported across state lines
• Firearms, ammunition, or explosives
• Hazardous materials (propane tanks, paint, chemicals, flammable liquids)
• Cash, jewelry, or irreplaceable documents (customers should transport these personally)

Pianos and safes over 400 lbs require a special quote and may involve additional crew or equipment.

14. Governing Law

These terms are governed by the laws of the State of Florida. Any dispute not resolved directly shall be subject to the jurisdiction of the courts of Orange County, Florida.

15. Agreement

By booking services — online, by phone, or by text — you confirm that you have read, understood, and agree to these Terms of Service. We reserve the right to update these terms at any time; the current version is always available at ajmovinghelp.com/terms.